Last Updated: 28th November 2025

Thank you for choosing English Pixie. We create and deliver digital learning printables, which are instantly available for download after purchase. Because our products are digital and cannot be returned, we follow a strict no refund, no cancellation policy.

1. Digital Products – No Refunds

All products sold on EnglishPixie are digital downloads.
Once your payment is completed, the files are delivered immediately to your email or download page.

Since digital files cannot be “returned,” we do not offer refunds, exchanges, or cancellations under any circumstances.

2. Duplicate Purchase

If you accidentally purchase the same product twice, please contact us within 24 hours with your order details.
We will verify and provide a resolution, which may include:
• product exchange (same value)
• store credit

3. Download Issues

If you face any technical problems such as:
• unable to download
• file not opening
• incorrect file received

Please email us at support@englishpixie.com and we will assist you promptly by re-sending the files or providing alternative download access.

4. Wrong Product Selection

We do not offer refunds for:
• choosing the wrong product
• change of mind
• misunderstanding of product features

Please read product descriptions carefully before purchasing.

5. Unauthorized Use or Sharing

All products are for personal or classroom use only.
They cannot be resold, shared online, or redistributed.
We reserve the right to restrict access or take action in case of misuse.

6. Contact Us

For support, download issues or questions, please contact us at:
📩 support@englishpixie.com We’re here to help ensure you have a smooth and happy experience with EnglishPixie.